Shipping Policy

Thank you for shopping with Kerensafe. Below is our shipping policy to help you understand how your order will be processed and delivered.

1. Order Processing Time
All orders are processed within 12–24 hours after payment confirmation.
Please note:
Orders are processed on business days (Monday–Friday)
Orders placed on weekends or holidays will be processed on the next business day

2. Shipping Locations & Delivery Time
United States (Primary Fulfillment)
Under normal circumstances, orders are shipped from our U.S. warehouse:
Warehouse Address:
1380 W. Mission Boulevard
Ontario, CA 91762
United States
Estimated Delivery Time:
3–5 business days
International Backup Fulfillment (China Warehouse)
If an item is out of stock in our U.S. warehouse, it will be shipped from our China warehouse:
Warehouse Address:
Liandong U Valley International Smart Valley 08A
Xinbei District, Changzhou, Jiangsu
China
Estimated Delivery Time:
7–10 business days

3. Shipping Costs
United States (Excluding Hawaii, Alaska, and Puerto Rico): Free shipping on all orders
Other countries: Shipping fees vary depending on destination
For international shipping rates, please contact us at:
support@kerensafe.com

4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Please allow 1–2 business days for tracking updates to become available.

5. Delays
While we strive to deliver your order on time, delays may occur due to:
Weather conditions
Carrier issues
Customs processing (for international shipments)
We appreciate your patience in such situations.

6. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
Delays or losses due to incorrect or incomplete addresses provided by the customer

7. Contact Us
If you have any questions about shipping, please contact us:
support@kerensafe.com