Refund policy

Thank you for shopping at Kerensafe. We want you to be fully satisfied with your purchase. Please review our return and refund policy below.

1. 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return:
The item must be in its original condition
The item must be unused and undamaged
All accessories, parts, and packaging must be included
We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Conditions
We do not accept returns for:
Products that are damaged due to misuse or human-caused damage
Items missing parts, accessories, or original packaging

3. Damaged or Defective Products
If you receive a product that is defective, damaged, or incorrect, please contact us immediately:
Email: support@kerensafe.com
Please include:
Your order number
Photos or videos showing the issue
We will review your case and provide a resolution as soon as possible.

4. Return Shipping Costs
If the return is due to a product defect or our error, we will cover the return shipping cost
If the return is due to customer reasons (e.g., change of mind), the customer is responsible for return shipping costs

5. Return Process
To initiate a return, please contact us at:
support@kerensafe.com
Once your return is approved, please send the item to the following address:
Return Address:
Attn: IMOCZHY RETURN
1380 W. Mission Boulevard
Ontario, CA 91762
United States
Phone: 650-609-5020
Please ensure the product is securely packaged to avoid damage during transit.

6. Refunds
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund
If approved, your refund will be processed to your original payment method (e.g., PayPal)
Please allow:
3–7 business days for processing after we receive the return
Additional time depending on your payment provider

7. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original item and place a new order.

8. Contact Us
If you have any questions about returns or refunds, please contact us:
support@kerensafe.com